Terms of service

Updated September 16, 2024

1. Introduction

1.1. InfoTrack US Inc., a Delaware Corporation (“InfoTrack”) appreciates the opportunity to serve your litigation support needs under the terms and conditions of these InfoTrack Terms of Service (the “Terms of Service” or “Agreement”). 

1.2. This Agreement applies to the services and websites that InfoTrack provides through InfoTrack, One Legal, CaseLink and through any other affiliated InfoTrack websites or domains (such services and websites are collectively denoted the “InfoTrack Services” or “Services”). 

1.3. Please carefully read and understand the entire contents of this Agreement before using any InfoTrack Service. Your access or use of any InfoTrack Service, your creation of an InfoTrack account via InfoTrack’s website at infotrack.com (your “InfoTrack Account”), or any of the InfoTrack Services or products will constitute your consent and agreement to be bound by all terms and conditions of this Agreement (as amended from time to time), including, but not limited to, our Privacy Statement discussed below in the Section titled “Acceptance of Agreement.” If you do not agree with the terms and conditions in this Agreement, InfoTrack will be unable to provide any Services to you and you are not allowed to access or use any of InfoTrack Services. 

1.4. References to “InfoTrack,” “you,” and “us” include our respective subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users of the Services under these or prior Terms of Service between us. 

1.5. This Agreement governs your use of the InfoTrack website and the InfoTrack Services include a binding arbitration provision set forth below which includes a waiver of class actions and provisions for opting out of arbitration.

2. Acceptance of Agreement 

2.1. By using or accessing any InfoTrack Service, or by creating an InfoTrack Account, you agree to be bound by all the terms and conditions of this Agreement (as may be amended from time to time), including, but not limited to, our Privacy Statement. You warrant that you have read our Privacy Statement, as may be amended from time to time and available at infotrack.com/privacy herein, and that you are the customer described on the web site registration page. If you are not entering into this Agreement on your own behalf, you represent and warrant to InfoTrack that you are legally authorized to enter into the Agreement on behalf of the party you represent and that your actions will legally bind such party to agree and comply with this Agreement.  Any entity or individual that does not agree to this Agreement is not allowed to access or use any InfoTrack Service. 

3. Amendments 

3.1. InfoTrack may amend this Agreement at any time and will provide notice of any such amendment, on InfoTrack’s website at infotrack.com and/or via email at the email address that we have for you. Your use of any InfoTrack Service after the effective date of any amendment shall constitute your consent to be bound by this Agreement as amended. In addition, by accepting or using any InfoTrack Service, you agree to periodically review this Agreement and be bound by any amendments to the Agreement. 

4. Independent Contractors 

4.1. You and InfoTrack are independent contractors with respect to each other. Neither party is an employee, agent, representative, broker, or partner of the other. This Agreement shall not be construed to create an association, joint venture, or partnership between the parties. 

5. Control of Website 

5.1. InfoTrack has sole control over the use of the InfoTrack web site and InfoTrack Services and has the right to prohibit or remove any materials or communications for any reason or no reason. 

6. Agreement to Electronic Transactions 

6.1. You agree that all of your transactions with or through InfoTrack will be conducted electronically. In addition, you acknowledge and agree that pursuant to California Rule of Court 2.251(b)(1)(B), by submitting an electronic filing order using InfoTrack Services, you consent to receive electronic service with respect to such electronic filing order at the electronic service address provided in such eFiling submission.

7. Password Protection 

7.1. You are responsible for maintaining the confidentiality of the password that you will choose as part of the registration process for the Services (the “Password”). You agree to be liable for all uses of your Password whether or not actually authorized by you, including, but not limited to uses of your Password to enter the web site and payment of filing or other fees to InfoTrack or to others. You should not give your Password to anyone who is not authorized to take actions on your behalf. 

8. User Affirmations and Declarations 

8.1. By using any InfoTrack Service, you represent, affirm and declare that (i) you will adhere to the laws and regulations of the jurisdiction in which you are conducting business through InfoTrack and that you are subject to civil and criminal penalties should you violate those laws and regulations; and (ii) you understand that any information provided by InfoTrack to you in the course of performing the Services may be derived from third party databases with respect to which InfoTrack has no control, and that InfoTrack shall have no liability whatsoever with respect to such information, including, without limitation, in the event any such information is inaccurate, out of date, contains errors or omissions, or is otherwise incorrect in any way. InfoTrack is not responsible for notifying you of changes to court rules. At no time shall any contact between you and InfoTrack constitute the giving of legal advice by InfoTrack. 

8.2. You will provide InfoTrack with accurate, complete and updated identification and contact information, including name, address, email address, facsimile number and, where applicable, bar number. InfoTrack is not responsible for and will have no liability for identifying case members or case participants to a specific case file or for failure of delivery of materials because of incorrect contact information. 

8.3. You will confirm and ensure that InfoTrack communications are not identified as spam. InfoTrack shall have no liability for the failure of service or receipt of documents. You hereby agree to indemnify and will indemnify InfoTrack from and against all losses, claims, and expenses (including attorneys’ fees and costs) arising out of or relating to your failure to take necessary steps to ensure that InfoTrack communications are not identified as spam. 

8.4. You understand and agree that InfoTrack may disburse statutory filing fees, statutory court fees, witness fees and other third-party fees, including, but not limited to fees charged by the local electronic filing management system provider that authorities require in connection with filing of pleadings or retrieving official information (collectively, “Court Fees”) on your behalf in connection with the Services. By using the Services, you (i) will be deemed to have requested InfoTrack to disburse such Court Fees, (ii) agree to repay such disbursements on the terms and conditions set forth in this Agreement and the applicable invoice, and (iii) with respect to Services provided by One Legal, you acknowledge and agree to pay a Disbursement Administration Fee in the amount of $1 when Court Fees disbursed on your behalf exceed $20. 

8.5. You will prevent the contamination of your computer systems and files, and of the InfoTrack Services by software viruses, worms or other malicious code. At a minimum, you will install, upgrade and use of commercial virus detection software to scan files and documents transmitted to and/or received from InfoTrack. 

9. Fees 

9.1. InfoTrack has the sole discretion to determine the fees charged to you for using the Services (“Fees”). Fees for the InfoTrack Services may vary by jurisdiction, service level and/or the amount of time spent completing Services. InfoTrack reserves the right to change the Fees at any time. InfoTrack will provide notice to you in accordance with this Agreement of any such changes to Fees. By accepting or using the InfoTrack Services after such notice is provided, you agree to be bound by any such Fee changes. 

10. Fee Waivers 

10.1. InfoTrack will waive or credit to you any Fees that InfoTrack is required to waive under applicable laws and regulations in electronic filing cases where the Court informs InfoTrack that it has granted you a fee waiver (“Fee Waiver”). Should the Court reject or deny your fee waiver request, InfoTrack will invoice you, and you will pay in full, all applicable Fees in addition to any court filing fees the Court collects for the transaction. 

11. Payment Terms 

11.1. Your use of InfoTrack Services may result in the incurrence of InfoTrack Fees and Court Fees made on your behalf. As set forth in Section 8.4 of this Agreement, you are responsible for paying to InfoTrack all Fees for Services and for reimbursing InfoTrack for any and all Court Fees. 

11.2. Any amounts not paid within fifteen (15) days after the due date indicated by InfoTrack to you may be charged interest at a rate equal to the lower of (a) eighteen percent (18%) per annum or (b) the highest rate per annum allowed by applicable law. 

11.3. All amounts that you pay with a credit card or debit card will incur an additional convenience fee of up to 3.25%, depending on Service and as specified on the payment page for such Service, for processing and collecting such amounts in accordance with applicable law.   This convenience fee will apply to both Fees and Court Fees  for all users, including self-represented litigants, unless you have a valid Fee Waiver.  Law firm customers can choose to pay via ACH or, (pending approval) Check to avoid this Fee.  

11.4. Payment Methods. You authorize InfoTrack and InfoTrack’s service providers (including InfoTrack’s payment processors) to charge your credit card, debit card, or financial institution account (via an automated clearing house (“ACH”) transaction) (each of the foregoing a “Payment Method”), for all amounts owed to InfoTrack with respect to Services and Court Fees you ordered or agreed to pay via your InfoTrack Account or otherwise. When you provide a Payment Method to InfoTrack, you confirm that you are permitted to use that Payment Method. You also authorize InfoTrack to collect and store the related payment card or financial institution account number(s) or other information, along with other related transaction information (collectively, “Payment Information”). When you make a purchase, you authorize InfoTrack to charge the full amount of the transaction, including statutory court and witness fees to the Payment Method you designate for the transaction. You also acknowledge and agree that InfoTrack may share selective Payment Information with its service providers and other relevant third parties, such as payment processors and/or credit agencies, for the purpose of checking credit, effecting payment to InfoTrack and servicing your InfoTrack Account. The terms described in this Section titled “Payment Terms” supersede any payment terms stated on your invoices. 

(a) Authorization to Pay by Credit or Debit Card. If the Payment Method you choose is to pay by credit or debit card, InfoTrack may obtain pre-approval from the issuer of the card for an amount up to the amount of the purchase. InfoTrack will bill your card at the time of purchase or shortly thereafter in the amounts owed to InfoTrack as indicated on the corresponding InfoTrack invoices. If you cancel an order before completion, that pre-approval may result in your funds or available credit not being immediately available. If you pay by debit card and your payment results in an overdraft or other fee from your bank, you alone are responsible for that fee. The Administrator (as defined below) may be able to change or update the card information (“Card Information”), including the card number, name on the card, expiration date, and the card verification value (CVV) code, assigned to your InfoTrack account at a later time or times, and in a manner that InfoTrack requires in its sole discretion. Unless you are a self-represented litigant, you represent that any credit card used to pay for a purchase from InfoTrack is a business or commercial card and not a card issued primarily for personal, family or household purposes. 

(b) Authorization to Pay by ACH. If the Payment Method you choose is to pay by ACH (“ACH Payment Service”), you hereby authorize InfoTrack to electronically debit or credit, via an ACH transaction, the bank deposit account you designate from time to time (“Bank Account”). By choosing this Payment Method, we will not charge any convenience fees. NOTE THAT THE ACH PAYMENT SERVICE IS NOT AVAILABLE FOR SELF-REPRESENTED LITIGANTS AND IS ONLY AVAILABLE FOR BUSINESS ORGANIZATIONS OR SOLE PROPRIETORSHIPS ENGAGING IN BUSINESS-PURPOSE TRANSACTIONS. This Agreement, the related InfoTrack webpages, and information you input to such webpages (or which InfoTrack reasonably believes was inputted by you), during your initial enrollment in the ACH Payment Service and any time you update or amend the same (which InfoTrack may require in its sole discretion), each constitute your authorization to InfoTrack to debit or credit your Bank Account via ACH transactions (“Authorization”), as provided in this Agreement. The following terms and conditions apply to the ACH Payment Service: 

  1. Authorization to Debit and Credit Bank Account.You hereby authorize InfoTrack to initiate: (a) recurring automatic ACH debits to your Bank Account in the amounts owed to InfoTrack as indicated on the corresponding InfoTrack invoices for subscriptions (as described below); and (b) ACH debits from, or credits to your Bank Account to correct any erroneous debits or provide a refund, as approved by InfoTrack in its sole discretion. Your Authorization also includes permission to collect the following, whether provided as part of the ACH enrollment or when you enrolled in InfoTrack’s Services generally: (i) your name; (ii) your current mailing address and Bank Account Information (as described in Paragraph 3. below); (iii) your Internet Protocol (IP) address; and (iv) the means used by InfoTrack to authenticate the person providing the Authorization on your behalf as described in the Sections below titled “Administrators and Sub-users” and “Credentials and Authorizing Transactions”. With respect to each ACH transaction you authorize, you agree to be bound by the “National Automated Clearing House Association Operating Rules and Guidelines” (“NACHA Rules”), as may be amended from time to time. 
  2. Timeframe and Amounts of Debits to Bank Account.ACH debits to your Bank Account generally will occur one to five days after the date of the invoice(s) generated by InfoTrack. You acknowledge that the amounts of the automatic ACH debits to your Bank Account may vary depending on the invoice amounts. 
  3. Bank Account Information.In accordance with procedures established by InfoTrack, you agree to provide to InfoTrack the necessary information pertaining to your Bank Account in order to debit or credit your Bank Account via an ACH transaction, including (but not limited to) the name of your financial institution, the financial institution’s routing number, the name(s) of the owner(s) of your checking account designated as the Bank Account, and the account number of the Bank Account (collectively “Bank Account Information”). The Administrator (as defined below) may be able to change or update the Bank Account Information at a later time and in a manner that InfoTrack requires in its sole discretion. 
  4. Revoking your authorization.This Authorization will remain in full force and effect until you notify InfoTrack by electronic message at [email protected] or [email protected], as applicable, that you wish to revoke this Authorization. InfoTrack requires at least 10 business days’ prior written notice in order to revoke (cancel) this Authorization. Revocation will not affect InfoTrack’s right to initiate ACH credits to your Bank Account in order to correct or adjust any debits that were processed before your revocation became effective. 
  5. Return of ACH Entries.If an ACH payment is returned from your Bank Account for insufficient or uncollected funds or for erroneous information, InfoTrack may again attempt to debit the amount of the returned ACH debit from your Bank Account within one to five days after the initiation of each failed ACH debit transaction. You agree to pay InfoTrack a returned payment fee of $25 that may be charged by InfoTrack, for each returned ACH debit from your Bank Account. Any amounts owed to InfoTrack that cannot be collected by ACH debit will be charged to the backup credit card on file with InfoTrack as described below. 
  6. Filing Claims for Alleged Errors.If you believe an ACH debit initiated by InfoTrack occurred in error, there was an error in the amount of a debit, or any other error, you must file a claim with InfoTrack at once by contacting InfoTrack at [email protected] or [email protected], as applicable, giving InfoTrack all information you have about the alleged error, and taking any other action(s) as reasonably required by InfoTrack. You have sixty (60) days after the date of the posting of the ACH debit in question to file a claim. If you file a claim with InfoTrack after more than sixty (60) days, InfoTrack will have no obligation to investigate the claim and you will have no right to recover any funds you may have lost as a result of the alleged error. If an error occurs with regard to an ACH credit, InfoTrack may take any action permitted by law and the NACHA Rules to recover the funds from your Bank Account. 
  7. Representations and Warranties.You represent and warrant to InfoTrack that: (i) you are not a self-represented litigant, that you are a business organization or a sole proprietorship, and that the ACH Payment Service will not be used for personal, family or household purposes; (ii) you own the Bank Account; (iii) you have authority on behalf of any other owner(s) of the Bank Account to authorize InfoTrack to debit the Bank Account as agreed in this Agreement; and (iv) all ACH transactions you authorize comply with all applicable laws and the NACHA Rules, as may be amended from time to time. 

11.5. You must have an account established with InfoTrack prior to any Services being performed. When establishing an account with InfoTrack, InfoTrack requires a valid credit card be placed on file with InfoTrack as a form of back up payment. You will be billed for all Services provided and all Court Fees, such as statutory court fees, witness fees and other third-party fees, including, but not limited to fees charged by the local electronic filing management system provider, made on your behalf. Payment for Services rendered by InfoTrack is non-refundable. Payment outstanding fifteen (15) days or more beyond the terms stated in an invoice is considered delinquent. Should any invoice become delinquent, InfoTrack reserves the right to charge the invoice amount to the backup credit card. Because all transactions are conducted electronically, you agree that the physical credit card need not be present with InfoTrack in order for the charge to the card to be valid, and you agree not to dispute the validity of any such charge on that basis. Returned payments including but not limited to returned checks, ACH, eCheck, and credit card chargebacks may incur returned payment fees of up to $25.00 per returned payment. 

11.6. You are liable for payment of all invoices. You may have a third party, such as a client of yours, pay an invoice directly to InfoTrack. However, it is understood that InfoTrack has no relationship with such third parties and has no obligation to collect from them. The payment obligation rests solely with you, and InfoTrack will hold you liable for payment of any invoice submitted to a third party for payment. InfoTrack reserves the right to impose or reduce the limit on the balance that a customer may owe us, even if not yet billed, for any or no reason. Should any invoice become delinquent and InfoTrack has to initiate a collections effort, all reasonable collection costs and/or legal fees will be added to the balance due. 

12. Subscriptions 

12.1. Subscriptions may be offered for certain InfoTrack services. Where applicable, subscriptions are on a monthly basis, with the full month’s subscription fee due on the first of each month. Changes, additions, deletions, upgrades and downgrades to your subscriptions can be supported by contacting InfoTrack customer support. There is no refund for a partial month’s subscription fee upon cancellation. 

13. InfoTrack’s Right to Refuse or Delay Services and Other Requests 

13.1. InfoTrack may delay or refuse to process any request for a Service or to make a payment via a Payment Method or any other type of request (collectively, “Requests”), including without limitation requests to change or update Card Information or Bank Account Information or to authorize payment via a Payment Method, without prior notice to you if InfoTrack: (i) is unable to confirm to its satisfaction the person’s identity or his or her authority to make the Request; (ii) believes in its sole discretion that it is prudent for security reasons to take additional measures to verify the authority and/or identity of the person who initiated the Request; (iii) has a suspicion that the transaction may be in violation of applicable law, or the transaction is otherwise under review by InfoTrack; or (iv) determines that you are delinquent in payment of fees due InfoTrack. You agree to immediately provide to InfoTrack any additional information it requests in relation to this Section titled “InfoTrack’s Right to Refuse or Delay Services and Other Requests”, and agree to any additional methods of verification (as determined in InfoTrack’s sole discretion) to verify any person’s authority or identity or to verify the authenticity of a Request. 

13.2. InfoTrack’s ability to provide the Services and Payment Methods may be dependent upon InfoTrack’s ability to obtain access to third party vendors, websites and networks (collectively “third party services”). In the event any third-party service is unavailable or delayed for any reason, or InfoTrack determines in its discretion that InfoTrack cannot continue utilizing a third party service, InfoTrack may discontinue the Services or any Payment Method, delay your access to the Services or any Payment Method, and/or delay acting on any Request. 

13.3. Without limiting the foregoing, InfoTrack is not responsible for any inconvenience, loss or damage you may incur as a result of any discontinuation of or delay in your access to any Service or ability to make a payment to InfoTrack via a Payment Method or delay of any Request. 

13.4 InfoTrack is not a law firm and does not provide legal advice. Communications with InfoTrack, including technical support received via telephone, email or chat, are not to be construed as legal advice. You may not rely on any such communications as legal advice or guidance in connection with the Services. You acknowledge that One Legal does not provide telephone or chat support to self-represented litigants; however, email support is available.

14. Administrators and Sub-users 

14.1. The person that initially creates your InfoTrack Account will be identified as the administrator (“Administrator”) for your management and use of your InfoTrack Account. The Administrator will be required to establish a username and password, and such other security devices as InfoTrack may reasonably establish from time to time, (collectively, “Credentials”) upon creating a InfoTrack Account. The identity of the Administrator may be changed from time to time in a manner that InfoTrack requires in its sole discretion. You agree that the Administrator shall have the authority, on your behalf, to: (i) create your InfoTrack Account; (ii) enroll you in Payment Methods and authorize payments via a designated Payment Method; (iii) initiate Services; (iv) update or change your Bank Account Information or Card Information; and (vi) update your contact information (e.g., address, telephone number, etc.). 

14.2. The Administrator may from time to time identify one or more sub-users via your InfoTrack Account (“Sub-users”) or in a manner that InfoTrack otherwise requires in its sole discretion. The Administrator may also remove or delete any Sub-user via your InfoTrack Account or in a manner that InfoTrack requires in its sole discretion. A Sub-user will be required to establish Credentials unique to the Sub-user. You agree that Sub-users are authorized to initiate Services and Court Fees on your behalf that result in payment(s) for Services via a Payment Method designated by the Administrator, but will not be able to: (i) enroll you in a Payment Method; (ii) update or change your Bank Account Information or Card Information; or (iii) update your contact information (e.g., address, telephone number, etc.). 

14.3. InfoTrack may suspend the Administrator’s or any Sub-user’s access to your InfoTrack Account if InfoTrack, in its sole discretion, reasonably believes the InfoTrack Account is being used or accessed in an unauthorized, illegal, or disruptive manner. You agree that the Administrator and Sub-users may use the Payment Methods, your InfoTrack Account, and initiate any Service only: (i) for your own internal business purposes; and (ii) as authorized under, and in accordance with, this Agreement and your own internal policies. The Administrator and Sub-users will not initiate Services for or on behalf of any third party, or otherwise allow any third party to use your InfoTrack Account, without InfoTrack’s prior written consent. 

15. Taxes 

15.1. You will be responsible and you will reimburse us for any taxes which InfoTrack may be required to pay or collect under any applicable law in connection with the Services, and any such amounts paid by InfoTrack will be charged to your account and you will pay such amounts in accordance with this Agreement. 

16. Your Information 

16.1. You agree as follows: 

  1. You will provide true, accurate, current, and complete information about yourself and/or your organization, as appropriate, as prompted by the InfoTrack registration form or any other form, including, but not limited to, your e-mail address for notices and any other communications; 
  2. You will maintain and promptly update the foregoing to keep it true, accurate, current, and complete; and 
  3. You will provide any other information that InfoTrack may request of you from time to time for purposes reasonably related to your use of the InfoTrack web site or Services. 
  4. You will not use the Services for any purpose that is unlawful or contrary to this Agreement. 
  5. You also may not use the Services in any manner that could damage, disable, overburden, or impair the Services or interfere with any other party’s use and enjoyment of them. 
  6. You may not attempt to gain unauthorized access to any InfoTrack account, computer systems or networks associated with the Services. 
  7. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Services.
  8. You will not share your password, let anyone else access your account, or do anything else that might jeopardize the security of your account. 
  9. You will not transfer your account to anyone without first getting InfoTrack’s written permission. 
  10. You will use the Services only for appropriate, legal purposes, and in compliance with all applicable federal, state, and local laws and regulations. 
  11. You will not do anything that could disable, overburden, or impair the proper working or appearance of the Services, such as a denial of service attack or interference with page rendering or other Services functionality. 
  12. You may not extract information and services provided by InfoTrack by automated means; unattended automated methods of extractions are prohibited, and InfoTrack reserves the right to inhibit continuous automated network extraction.

16.2 You agree to not use the Services: 

  1. In any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the United States or other countries), whether intentionally or unintentionally. 
  2. To violate the privacy rights of any third party, whether under federal, state, local or international law or regulation. 
  3. To make available any content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable.
  4. For the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content.
  5. To threaten another, incite violence, or promote illegal activity.
  6. To promote or endorse drug use, child pornography, or other illegal activities. 
  7. To transmit hate speech, nudity, or graphic or gratuitous violence. 
  8. To make available any content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements).
  9. To make available any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party.
  10. To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter” or “spam” or any other similar solicitation. 
  11. To make available any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment. 
  12. To interfere with or disrupt the Services or servers or networks connected to the Service, or disobey any requirements, procedures, policies or regulations of networks connected to the Services. 
  13. To impersonate another person or entity or misrepresent your affiliation with a person or entity. 
  14. To transmit the private information of any third party, including but not limited to addresses, phone numbers, email addresses, social security numbers.

If InfoTrack determines, in its sole discretion, that you have committed any of the foregoing, we reserve the right (but not the obligation) to terminate your access to the Services. 

17. Revisions 

17.1. InfoTrack may at any time, at our sole discretion, update and revise this Agreement (including the types and amounts of Fees). InfoTrack will notify you of any material change(s) in this Agreement and or Fees by posting the proposed change(s) on the InfoTrack website. Any changes that InfoTrack makes to this Agreement will be effective immediately upon posting, except that we will provide thirty (30) days prior notice for changes to Fees. Please check this page periodically for changes to the Agreement; you will be able to determine if this Agreement has been changed since your previous visit by viewing the “Last Updated” information that appears at the top of this Agreement. 

17.3. InfoTrack also reserves the right to modify, add or discontinue features, functionality, performance and/or capabilities of the InfoTrack Services, without advance notice for normal maintenance and enhancements, and to modify or update the InfoTrack Services documentation located on the website. Fees pertaining to enhanced and/or new features, functionality or performance will be effective immediately upon release of such features. 

17.2. The continued use of InfoTrack Services by you or your agents, if applicable, after such notice will constitute acceptance of the change. If you object to such modifications, your sole recourse will be discontinuance of your use of InfoTrack Services. 

18. Services Provided As Is – No Warranties 

18.1. You agree that your use of InfoTrack Services, your InfoTrack Account and information on the web site is at your own and sole risk. All Services are provided on an “AS IS” and “AS AVAILABLE” basis. InfoTrack disclaims all warranties and duties of any kind, express, implied or statutory, including, but not limited to, any implied warranties of merchantability or fitness for a specific purpose, non-infringement or title, duties of workman-like effort, or lack of negligence. 

18.2. InfoTrack assumes no responsibility for errors or omissions on its website and is not responsible in any way for the functionality, specifications, or any other aspect thereof. InfoTrack does not guarantee continuous, uninterrupted or secure access to InfoTrack Services, your InfoTrack Account or that defects in its website will be corrected. 

18.3. InfoTrack reserves the right at any time and without prior notice to change the hours of operation to limit your access to InfoTrack in order to perform repairs, make modifications as a result of circumstances beyond the reasonable control of InfoTrack and to add or withdraw products or features to or from InfoTrack at any time. You are responsible for implementing sufficient procedures to satisfy your particular requirements for protection of your system and/or accuracy of data, and for maintaining a means of reconstruction of lost data. 

18.4. Without limiting the above, you agree that neither InfoTrack nor any of its parent corporations, subsidiaries, partners, employees, independent contractors, officers, directors, attorneys, agents, affiliates, representatives, successors and/or assigns (each an “InfoTrack Party”; collectively the “InfoTrack Parties”) makes any warranties or undertakes any duties regarding, without limitation, the following: 

(i) infringement of title or quiet enjoyment; 

(ii) functionality, including functionality of search or retrieval software; 

(iii) content, format, accuracy, completeness, or completion of forms; 

(iv) receipt (timely or otherwise), approval and/or processing of documents by courts and/or any other government agencies; 

(v) appropriateness or propriety of documents handled with respect to any Services; 

(vi) timeliness of Services;  

(vii) uninterrupted, secure, error or virus-free Services or storage; 

(viii) adequacy of fees paid to courts and/or other government agencies; 

(ix) any alteration or destruction of a document resulting from third parties’ unauthorized access to or use of InfoTrack’s website (e.g., computer hackers); and 

(x) any losses or damages or alteration of a document or information on any party’s computer system or elsewhere resulting from the transmission of computer “viruses” or other damaging or destructive software or software components by or through InfoTrack. 

18.5. InfoTrack is not responsible for and shall have no liability for (i) identifying documents to be included in a case file, for the failure of documents to be included in a case file or for the completeness of a case file document library or case service lists; or (ii) the accuracy or completeness of case service lists identified on any of its InfoTrack sites or Services; or (iii) the accuracy of information provided by the Court to InfoTrack or any actions InfoTrack takes based upon that information, or (iv) the content of any documents that are posted or distributed via its Services or in any case file. 

18.6. With respect to filing documents with the court, you are solely responsible for transmitting documents correctly and in a timely fashion, for confirming the filing charges on the receipt, and for checking and responding to notifications, email or otherwise, for rejected filings or documents. If you do not receive confirmation within (3) days (or before the expiration of any filing or service deadline) documenting the completion of your assignment, it is your responsibility to immediately contact InfoTrack and provide details of the document transmission, including the original filing or service receipt, which was generated at the time the filing or service was performed by InfoTrack, to enable InfoTrack to determine what action should be taken, and if necessary to manually file and serve such documents before the expiration of any applicable deadline. You waive and release any claims based upon errors, defaults, or omissions if you fail to provide notice and/or resubmit to the Court or otherwise comply with this paragraph. 

18.7. By uploading content to or submitting any materials, you grant (or warrant that the owner of such rights has expressly granted) InfoTrack a perpetual, worldwide, royalty-free, irrevocable, non-exclusive right and license, with right to sublicense, to use, reproduce, distribute, modify, adapt, publish, publicly perform, publicly display, digitally display and digitally perform, translate, create derivative works from and distribute such materials or incorporate such materials into any form, medium, or technology now known or later developed throughout this universe; provided that InfoTrack may only exercise the foregoing right and license (a) in connection with its operation and maintenance of the InfoTrack web site and/or the provision of related goods and services to authorized users and/or their designees, and in compliance with applicable laws and regulations, and/or (b) to comply with or satisfy applicable court rules or procedures.  

18.8. Links to Other Websites.  The Services (including each InfoTrack website) may contain links and pointers to other World Wide Web sites and resources, including links to and from the Website from or to other websites or locations maintained by third parties. Such links do not constitute an endorsement by InfoTrack of any such third-party website or content. InfoTrack is not responsible for the availability of these third-party resources or their contents. You should direct any concerns regarding any external link to the website administrator or webmaster of the applicable third-party website or location.  

19. No Incidental or Consequential Damages 

19.1. To the fullest extent allowed by applicable law, you agree that none of the InfoTrack Parties will be liable to you, your successors, agents, heirs or assigns, and/or any other person or entity for general, special, incidental, consequential, indirect, exemplary or punitive damages of any kind, including, but not limited to, those damages resulting from loss of use, data, sales, goodwill, or profits, failure to meet any duty (including good faith or reasonable care) whether or not InfoTrack has been advised of the possibility, or under any legal or equitable theory of liability, including theories of tort, contract, or otherwise arising out of the use of the InfoTrack web site or Services or the termination of your use of the InfoTrack web site and Services. 

19.2. You expressly agree and acknowledge that none of the InfoTrack parties shall any liability whatsoever with respect to any actions or omissions by any court and/or other government agencies with whom any InfoTrack party interacts in connection with the Services. In particular, none of the InfoTrack parties shall have any liability with respect to any court and/or Government agency’s failure to provide accurate information to any InfoTrack party (including but not limited to whether a filing party is entitled to a fee waiver), or to properly or timely receive, file, or process any documents or other materials transmitted by any InfoTrack party on your behalf. 

19.3. No InfoTrack party shall be liable for any loss, injury, claim, liability, or damage of any kind resulting from your use of any Services, including of any InfoTrack website, content, comments, or any third-party communications. InfoTrack shall not be liable for any special, direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever (including, without limitation, attorney’s fees) in any way due to, resulting from, or arising in connection with the use of or inability to use the Services, including any website, , content, , or any third-party communications.  

20. Limitation of Liability 

20.1. You agree that your sole remedy for any breach of this Agreement by InfoTrack or any of the InfoTrack Parties shall, at the option and sole discretion of InfoTrack, be the following: (i) correction of any Service causing you damage; or (ii) refund of the amount you paid for the particular use of the Service that caused damages incurred by you in reasonable reliance on the Service. You also agree that the damage exclusions and this limitation of liability shall apply even if any remedy of its essential purpose fails. 

(a) TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, WE AND OUR AFFILIATED ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, TITLE, MERCHANTABILITY, DATA LOSS, NON-INTERFERENCE WITH OR NON-INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHTS, OR THE ACCURACY, RELIABILITY, QUALITY OR CONTENT IN OR LINKED TO THE SERVICES.  WE AND OUR AFFILIATED ENTITIES DO NOT WARRANT THAT THE SERVICES AND DATA PROCESSED THROUGH THE SERVICES ARE SECURE, ACCURATE, FREE FROM BUGS, VIRUSES, INTERRUPTION, ERRORS, THEFT OR DESTRUCTION.  IF ANY OF THESE EXCLUSIONS FOR IMPLIED WARRANTIES DO NOT APPLY TO YOU OR ARE VOID WITH RESPECT TO YOU UNDER ANY APPLICABLE LAWS OR REGULATIONS, THE RESPECTIVE WARRANTIES THAT CANNOT BE EXCLUDED ARE LIMITED TO THE SHORTER OF (A) 90 DAYS FROM THE DATE OF FIRST PURCHASE OR FIRST DELIVERY OF THE SERVICES, AND (B) THE SHORTEST PERIOD PERMITTED BY THOSE LAWS AND REGULATIONS. 

(b) WE AND OUR AFFILIATED ENTITIES DISCLAIM ANY REPRESENTATIONS OR WARRANTIES THAT YOUR USE OF THE SERVICES WILL SATISFY OR ENSURE COMPLIANCE WITH ANY LEGAL OBLIGATIONS OR LAWS OR REGULATIONS. 

(c) TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AND CUMULATIVE LIABILITY OVER THE LIFE OF THIS AGREEMENT, TOGETHER WITH THE TOTAL AND CUMULATIVE LIABILITY OF OUR AFFILIATED ENTITIES OVER THE LIFE OF THIS AGREEMENT, FOR ALL CLAIMS, BREACHES AND ALL OTHER LIABILITIES ARISING OUT OF OR OTHERWISE RELATING TO THIS AGREEMENT AND THE SERVICES, TO YOU AND TO ALL OTHER PARTIES DIRECTLY OR INDIRECTLY AFFILIATED WITH YOU OR WITH THE RESPECTIVE CLAIMS SHALL BE LIMITED AT EACH POINT IN TIME TO THE NET AMOUNT THAT WE RECEIVED FROM YOU FOR THE SERVICES DURING THE TWELVE (12) MONTHS PRIOR TO SUCH POINT IN TIME.  EXCEPT TO THE EXTENT THAT APPLICABLE LAWS DO NOT PERMIT THIS DISCLAIMER, WE AND OUR AFFILIATED ENTITIES ARE NOT LIABLE FOR ANY OF THE FOLLOWING: (A) INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES; AND (B) DAMAGES RELATING TO FAILURES OF TELECOMMUNICATIONS, THE INTERNET, ELECTRONIC COMMUNICATIONS, DATA CORRUPTION, SECURITY, LOSS OR THEFT OF DATA, VIRUSES, SPYWARE, LOSS OF BUSINESS, LOSS OF REVENUE, OR LOSS OF PROFITS OR INVESTMENT.   

(d) THIS AGREEMENT SETS FORTH OUR ENTIRE LIABILITY, AND THE ENTIRE LIABILITY OF OUR AFFILIATED ENTITIES, AND YOUR EXCLUSIVE REMEDY WITH RESPECT TO THE SERVICES AND THIS AGREEMENT. 

21. Indemnification 

21.1. You agree to indemnify, defend, protect, and hold harmless all of the InfoTrack Parties from and against all losses, claims, and expenses (including attorneys’ fees and costs) arising out of or relating to: 

(i) your breach of any terms of this Agreement; 

(ii) the determination by a jurisdiction that you have improperly utilized the Services of InfoTrack to violate the laws and regulations of the jurisdiction; 

(iii) your use of the InfoTrack Services or your failure to pay any sums due InfoTrack or any local government; or 

(iv) your omissions or supplying inaccurate, out of date, erroneous or otherwise incorrect information as well as any action taken by you as a direct or indirect result of the information displayed on the InfoTrack web site. 

22. Termination 

22.1. InfoTrack reserves the right to terminate your use of the Services (including of the InfoTrack web site) at any time for any reason or no reason at all. 

23. Intellectual Property 

23.1. You agree to respect the intellectual property rights of InfoTrack and of others. Intellectual property laws protect some of the Services, including, but not limited to, our underlying technology and software. InfoTrack reserves all rights not expressly granted in this Agreement. You agree not to reverse engineer, reverse assemble, or otherwise attempt to discover any source code from the InfoTrack web site or to use any network monitoring or discovery software to determine the site architecture or extract information about usage, individual identities or users. You agree not to duplicate (other than for your records), modify, sell, distribute, or create derivative works based on any part of the InfoTrack Services, and you agree not to attempt to transfer any of your rights under this Agreement. You also agree not to access the Services by any means other than through the interface that is provided by InfoTrack on the web site. InfoTrack has the right to monitor your use of the InfoTrack website to assure compliance with these Terms of Service. 

23.2. InfoTrack has registered an agent with the United States Copyright Office in accordance with the terms of the Digital Millennium Copyright Act (the “Act”) and avails itself of the protections under the Act. 

23.3. If you believe that materials that have been posted on the InfoTrack website have copied your work in a way that constitutes copyright infringement, please provide InfoTrack’s Copyright Agent (identified below) the following information: 

  1. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest. 
  2. A description of the copyrighted work that you claim has been infringed. 
  3. A description of where (by URL and physical description) the material that you claim is infringing is located on the Website. 
  4. Your address, telephone number, and email address. 
  5. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law. 
  6. A statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf. 

23.4. Upon our receipt of a takedown notice materially complying with all of these requirements, InfoTrack will remove, or cause to be removed, the identified materials. The individual that had posted such materials will then have an opportunity to demand reposting. You will receive notice of such if the individual properly requests reposting. Repeat offending websites, contributors (if any), or account holders (if any) will be terminated. 

23.5. Notices to InfoTrack regarding any alleged copyright infringement should be directed to: [email protected] 

24. Comments, Suggestions and Posts 

24.1. By posting or submitting any remarks, ideas, comments, or suggestions for improving or changing the Services to the InfoTrack website (“Comments”), you automatically grant (or warrant that the owner of such rights has expressly granted) to InfoTrack a royalty-free, nonexclusive, perpetual and irrevocable right and license to use, reproduce, modify, publish and distribute such Comments or incorporate such Comments into any form or technology now known or later developed, and you waive any moral rights you may have that would otherwise impair the ability to have the material altered or changed in a manner not agreeable to you. 

24.2. None of the Comments shall be subject to any obligation of confidence on the part of InfoTrack and InfoTrack shall not be liable for any use or disclosure of any Comments. You shall not distribute on or through the InfoTrack website any Comments containing any advertising, promotion, solicitation for goods, services or funds or solicitation for others to become members of any enterprise or organization without the express written permission of InfoTrack. InfoTrack may delete your Comments at any time for any reason without permission from you. 

25. Arbitration 

25.1. InfoTrack and you agree to exclusively arbitrate all disputes and claims arising in connection with this Agreement and/or the Services. This agreement to arbitrate is intended to be broadly interpreted. It includes, but is not limited to: (i) claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory; (ii) claims that arose before this Agreement or any prior agreement was adopted; (iii) claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and (iv) claims that may arise after any termination or expiration of this Agreement. 

25.2. You agree, by entering into these Terms of Service, that you and InfoTrack each are waiving the right to a trial by jury or to participate in a class action. These Terms of Service evidence a transaction in interstate commerce, and thus the Federal Arbitration Act governs the interpretation and enforcement of this provision. This arbitration provision shall survive termination of these Terms of Service. 

25.3. Notwithstanding the above, you may choose to pursue your claim in court and not by arbitration if if you opt out of these arbitration procedures within 30 days from the date when your first accept these terms (the “Opt Out Deadline”). You may opt out of these arbitration procedures by calling 1-800-938-8815 or emailing [email protected] or [email protected], as applicable, to request the opt out form. Any opt out received after the Opt Out Deadline will not be valid and you must pursue any claim in arbitration. 

26. Notice of disputes 

26.1. For all disputes and claims, whether pursued in court or arbitration, you must first give InfoTrack an opportunity to resolve your dispute or claim by sending a written Notice of Dispute (the “Notice”) to InfoTrack at the following address: Office for Dispute Resolution, InfoTrack, 1400 N. McDowell Blvd, Suite, 300, Petaluma, CA 94954. The Notice must (a) describe the nature and basis of the dispute or claim and (b) set forth the specific relief sought (a “Demand”). If InfoTrack and you do not reach an agreement to resolve the dispute or claim within 30 days after Notice is received, you or InfoTrack may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by InfoTrack or you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or InfoTrack is entitled. 

26.2. The arbitration will be governed by the Commercial Arbitration Rules and Supplementary Procedures for Consumer Related Disputes (collectively, the “AAA Rules”) of the American Arbitration Association (“AAA”), as modified by these Terms of Service and will be administered by the AAA. The AAA rules are available at www.adr.org or by calling 1-800-778-7879. The arbitrator is bound by the terms of these Terms of Service. The arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability or formation of these Terms of Service, including but not limited to, any claim that all or any part of these Terms of Service are void or voidable. 

26.3. The payment of all AAA filing, administration and arbitrator fees for any arbitration initiated hereunder will be governed by the AAA Rules; provided, however that for claims under $75,000 as to which you provided notice and negotiated in good faith as required above before initiating arbitration, if the arbitrator finds that you are the prevailing party in the arbitration, you will be entitled to a recovery of reasonable attorneys’ fees and costs. Except for claims under $75,000 determined to be frivolous, InfoTrack agrees not to seek an award of attorneys’ fees in such arbitration proceedings even if an award is otherwise available under applicable law. 

27. Class action waiver 

27.1. You and InfoTrack agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. 

27.2. Further, unless both you and InfoTrack agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. If you choose to pursue your claim in court by opting out of the arbitration provision as specified above, this Class Action Waiver provision will not apply to you. Neither you, nor any other customer, can be a class representative, class member, or otherwise participate in a class, consolidated, or representative proceeding without having complied with the opt out requirements above. 

28. Jury trial waiver 

28.1. If a claim proceeds in court for any reason (e.g., if InfoTrack and you agree to waive arbitration), rather than through arbitration, both you and InfoTrack each waive any right to a jury trial.

29. Governing Law; Jurisdiction 

29.1. This Agreement shall be governed by the laws of the State of California without regard to its conflict of law provisions. 

30. Force Majeure 

30.1. InfoTrack shall not be responsible for delays or failure in performance resulting from acts beyond its reasonable control. Such acts shall include but not be limited to acts of God, war, riot, actual or threatened acts of terrorism, labor stoppages, governmental actions, fires, floods, utility failures and earthquakes. 

31. Third Party Rights 

31.1. The provisions in this Agreement are for the sole benefit of you, the InfoTrack Parties and the assigns of InfoTrack and shall not inure to the benefit of any other person either as a third-party beneficiary or otherwise. 

32. Assignment 

32.1. You may not assign any of your rights or delegate any of your duties under this Agreement without the prior written consent of InfoTrack. InfoTrack may assign any of its rights or delegate any of its duties hereunder to any party whatsoever. 

33. Severability 

33.1. If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law, the unenforceability of any provision shall not affect the enforceability of any other provision of this Agreement. 

34. Waiver 

34.1. The failure of either party to insist upon or enforce strict performance by the other party of any provision of this Agreement or to exercise any right under this Agreement shall not be construed as a waiver of the right of such party to assert or rely upon such provision or right in any other instance. 

35. Miscellaneous; Entire Agreement 

35.1. This Agreement (including any amendments hereto, your registration form, and the InfoTrack Privacy Policy) constitutes the entire agreement between you and InfoTrack. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the intentions of the parties as reflected in that provision and the allocation of risks set forth in this Agreement, and agree that the remaining provisions of this Agreement shall remain in full force and effect. The headings in this Agreement are included for convenience only. 

36. Acknowledgement 

36.1. You certify that you have read and understand this Agreement and state that you agree to be bound by the terms and conditions contained in this Agreement. You agree to comply with all city, county, state and federal laws and ordinances relating to the InfoTrack Services. 

© InfoTrack US, Inc.